Return Window

If you’re not completely satisfied with your order, you may return or exchange eligible items within 14 days of delivery. Items must be in their original condition: unworn, unused, with all tags attached, and in their original packaging. Please contact our support team for approval and return instructions before sending any items back.

Sale Items (Final Sale)

All sale items are FINAL SALE and are eligible for store credit only when returned under this policy. We do not offer monetary refunds on sale items for US customers. Eligible size exchanges remain available under our 14-Day Fit Guarantee below.

Exchanges

To request an exchange, contact support@trytonetec.com. Once approved, we’ll arrange a replacement order and provide instructions for returning the original item. The original item must be returned. Each customer is eligible for one exchange per order placed.

Customers are responsible for shipping the original item back and for shipping the replacement item to their address. These costs vary by location and shipment details. Any applicable shipping or processing charges for your selected exchange resolution will be explained before you agree to proceed. Please see “Return & Exchange Shipping Costs” below for details.

Refunds

Once your return is received and inspected, we’ll notify you of its approval status. If approved, we’ll issue a refund to your original payment method, or store credit where applicable, within 10 business days. Sale items remain subject to the final-sale terms above.

Fit Guarantee

At Tone Tec, we want to help you find the right fit. If your items do not fit as expected, we guarantee a size exchange within 14 days of delivery, subject to the item-condition requirements and one-exchange-per-order limit in this policy.

How to Request a Size Exchange

Contact support@trytonetec.com to start the return and exchange process. Our team will explain the available size-exchange options, provide return instructions, and help arrange a replacement in your preferred size.

The Fit Guarantee does not include free return shipping or free shipping of the replacement item. Customers are responsible for both shipping costs, which may vary based on their country or region, the approved return destination, the replacement delivery address, and the shipment details. A processing fee may also apply depending on the selected exchange resolution. We’ll explain what any applicable processing fee covers and confirm its amount, along with any shipping charges collected by Tone Tec, before you agree to proceed.

Limitations

This guarantee provides an eligible size exchange; it does not remove the FINAL SALE restriction on monetary refunds for discounted items. The no-cost manufacturing-defect replacement described under “Damages & Defects” is not subject to the customer-paid exchange fees above.

How to Start a Return

To initiate a return, contact support@trytonetec.com with your order details and the reason for your request. Once your return is approved, we’ll provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted. Please use the return address provided by our support team for your approved return.

Return & Exchange Shipping Costs

For eligible returns and exchanges due to fit, preference, or a change of mind, customers are responsible for the cost of sending the original items back. For exchanges, customers are also responsible for the cost of shipping the replacement items to them.

There is no single worldwide shipping rate. Costs may vary depending on your country or region, the approved return destination, the replacement delivery address, the carrier and delivery service, and the package’s weight and dimensions. International or cross-border shipments may cost more than domestic shipments.

Before you send your return or agree to an exchange, our support team will confirm the return destination and explain which costs you are responsible for. Any shipping charges collected by Tone Tec will be communicated before you agree to proceed. If you purchase return shipping directly from a carrier, the carrier sets the price; please obtain a quote before sending your package.

Depending on the exchange resolution selected, an additional processing fee may apply. If applicable, we’ll explain what it covers and confirm the amount before you agree to that resolution. No undisclosed processing fee will be charged.

These customer-paid charges do not apply to the no-cost replacement for a manufacturing defect reported within 14 days of delivery, as described below.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout to ensure all details are correct and complete. We are not responsible for packages delivered to an incorrect or incomplete address supplied at the time of purchase.

Damages & Defects

Please inspect your order upon arrival. If an item arrives defective, damaged, or incorrect, contact us immediately at support@trytonetec.com. We will send a replacement at no additional cost for any manufacturing defect reported within 14 days of delivery. The customer-paid shipping and processing terms above do not override this no-cost manufacturing-defect replacement.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including, but not limited to, perishable goods, custom products, personal care items, hazardous materials, and flammable liquids or gases.

Holiday Returns (Extended Window)

Orders placed between December 1 and December 20 are eligible for an extended return window of 30 days from delivery. Orders placed on or after December 21 follow our standard 14-day return policy. The extended window does not change the item-condition requirements, final-sale restrictions, or applicable return and exchange costs.

Late or Missing Refunds

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact support@trytonetec.com or call +1 (469) 461-7166.

Your Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.