Payment Policy

Welcome to ToneTec! We aim to make your shopping experience as seamless as possible. Please review our payment policy to understand the accepted payment methods, payment processing times, security practices, and other important details related to transactions on our site.

Accepted Payment Methods

At ToneTec, we offer a variety of payment options to ensure a smooth and secure shopping experience. We accept the following payment methods:

Credit/Debit Cards

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club

Digital Wallets

  • PayPal
  • Apple Pay
  • Google Pay
  • Metapay

Bank & Local Payment Methods

  • Bancontact
  • iDeal

Payment Processing

  • Immediate Processing: All payments are processed immediately upon checkout. You will receive a confirmation email once your payment is successfully processed.
  • Order Confirmation: After your payment is processed, you will receive an order confirmation email with your order details.
  • Currency: All transactions are processed in US Dollars (USD), unless otherwise noted.

Security

  • SSL Encryption: Our website uses SSL (Secure Socket Layer) encryption to ensure that your payment information is secure.
  • Fraud Protection: We monitor transactions for potential fraud and may reach out to you for verification if necessary.

Payment Issues

  • Declined Payments: If your payment is declined, please ensure your billing information matches the details your bank has on file. If the issue persists, contact your bank or our support team for assistance.
  • Refunds: Refunds, when applicable, will be processed back to the original payment method within 10 days. Please refer to our Return & Refund Policy for more details.
  • Chargebacks: If you believe there has been a mistake with your payment, please contact us immediately at support@trytonetec.com or +1 469 830 6131 before initiating a chargeback with your bank. We will do our best to resolve the issue promptly.

Taxes and Duties

  • Sales Tax: Applicable sales tax will be calculated and added to your order total at checkout based on your shipping address.
  • International Orders: For international orders, any applicable customs duties or import taxes are the responsibility of the customer.

Contact Us

For any questions or concerns about payments, please contact our support team:

Thank you for shopping with ToneTec!