Privacy policy

PRIVACY POLICY Last updated: January 28, 2026

This Privacy Policy explains how Tone Tec collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from trytonetec.com (the "Site"), or when you interact with us in any other way (collectively referred to as the "Services"). Throughout this policy, "you" and "your" refer to anyone using our Services, whether you are a customer, a website visitor, or another individual whose personal information we have collected.

Please read this Privacy Policy carefully. By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please refrain from using or accessing any of our Services.

Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the updated Privacy Policy on the Site and update the "Last updated" date. We may also take other steps required by applicable law.

How We Collect and Use Your Personal Information To provide and enhance our Services, we collect personal information about you from various sources, as detailed below. The information we gather and how we use it depends on how you interact with us. Beyond the specific uses outlined below, we may also use your information to communicate with you, deliver the Services, fulfill legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect The types of personal information we collect depend on how you interact with our Site and use our Services. When we refer to "personal information," we mean data that identifies, relates to, describes, or can be linked to you. Below are the categories and specific types of personal information we collect:

Information We Collect Directly from You This includes information you provide directly through our Services, such as:

• Basic contact details: Name, address, phone number, email.
• Order information: Name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information: Username, password, security questions.
• Shopping details: Items viewed, added to your cart, or saved to your wishlist.
• Customer support information: Information you provide when communicating with us, such as messages sent through the Services.

Information We Collect through Cookies We automatically collect certain information about your interaction with our Services ("Usage Data"). This is done using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other data about your interaction with the Services.

Information We Obtain from Third Parties We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, like Shopify.
• Payment processors who collect payment details (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to deliver the Services as part of our contract with you. This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending you marketing materials, advertising, and promotional communications via email, text message, or postal mail. This may also include using your personal information to tailor the Services and advertising on our Site and other websites to better suit your interests.
• Security and Fraud Prevention: We use your personal information to detect, investigate, and act against possible fraudulent, illegal, or malicious activities.
• Communicating with You: We use your personal information to provide customer support and improve our Services.

Cookies Like many websites, we use Cookies on our Site. For specific details about the Cookies we use, especially those related to our Shopify-powered store, please visit Shopify's Cookies Policy. We use Cookies to operate and improve our Site and Services, run analytics, and understand user interactions with our Services. Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies.

How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes as outlined in this Privacy Policy. This may include:

• Vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• Business and marketing partners, including Shopify.
• When you request, direct, or consent to our disclosure of certain information to third parties.
• Our affiliates or within our corporate group.
• In connection with a business transaction like a merger or bankruptcy, to comply with legal obligations, enforce terms of service, or protect our Services, rights, and the rights of our users or others.

Third Party Websites and Links Our Site may provide links to third-party websites or online platforms. If you follow these links, you should review the privacy and security policies of those sites. We do not guarantee and are not responsible for the privacy or security of these sites.

Children’s Data The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with their personal information, please contact us to request its deletion.

Security and Retention of Your Information While we strive to protect your personal information, no security measures are perfect or impenetrable. How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• Right to Access/Know
• Right to Delete
• Right to Correct
• Right of Portability
• Restriction of Processing
• Withdrawal of Consent
• Appeal

International Users (GDPR & UK-GDPR) If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have the right to access, rectify, or erase your personal data. Tone Tec acts as the Data Controller for your personal information. Please note that your personal information will be transferred, stored, and processed outside of your country, specifically in the United States. We rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, to ensure your data is protected during these transfers. If you wish to exercise your rights under GDPR or UK-GDPR, please contact us at support@trytonetec.com.

Contact If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call us at +1 469 461 7166 or email us at support@trytonetec.com.


Tone Tec
525 Randall Ave,
#461 Cheyenne,WY 82001
Email: support@trytonetec.com
Phone: +1 469 461 7166
Mon–Fri: 9am–6pm CT